Convenient and swift customer call interactions
From the second prospective guests call to book reservations, they expect the impeccable customer service attached to your hotel’s reputation.
With Ennovatech Solutions’ AI powered Hotlync Call Center module, deliver exceptional customer service right from the first interaction. Hotlync’s sophisticated call monitoring and custom reporting capabilities help your team respond instantly to clients and ensure consistent, seamless guest experience on all channels.
Advanced AI powered features:
-
Caller ID
Generate Standard and Custom Drill Down Reports to identify repeat occurrences and trends in guest complaints that can be exported and shared to your team in PDF or Excel formats.
-
Call Recording
Generate Standard and Custom Drill Down Reports to identify repeat occurrences and trends in guest complaints that can be exported and shared to your team in PDF or Excel formats.
-
Service Recovery
Generate Standard and Custom Drill Down Reports to identify repeat occurrences and trends in guest complaints that can be exported and shared to your team in PDF or Excel formats.
-
Intelligent dashboard
Generate Standard and Custom Drill Down Reports to identify repeat occurrences and trends in guest complaints that can be exported and shared to your team in PDF or Excel formats.
-
Advanced routing and queueing
Generate Standard and Custom Drill Down Reports to identify repeat occurrences and trends in guest complaints that can be exported and shared to your team in PDF or Excel formats.
-
SMS and email confirmation
Generate Standard and Custom Drill Down Reports to identify repeat occurrences and trends in guest complaints that can be exported and shared to your team in PDF or Excel formats.
