Facilitate quicker, better guest service with Hotlync IVR
With industry leading smart IVR and call routing capabilities, our IVR solutions are revolutionizing hotel operations and agent productivity. Automate call routing based on IVR selections, agent availability and office hours, post minibar items, schedule guest wake up calls and much more- with one easy-to-use PMS portal!
Our range of features and benefits:
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Check room statuses
Track room status updates posted directly on your hotel’s PMS.
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Set up guest & Admin Voicemail
Utilizing IP interface with SIP capable PBXs, and analog or digital lines interface with non-SIP PBXs, hotel staff can streamline both internal and guest communications, as well as reset guest voicemails upon checkout.
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Auto attendant setup
Set up a multi-level customizable attendant with call recording capabilities for routine guest queries, with Web based configuration to update prompts or listen to recordings on demand.
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Call recording
Record, store, download and replay calls from guests for quality assurance inspections.
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Auto wakeup calls
Schedule personalized wakeup calls to guests, featuring configurable retry durations and call recording capabilities.
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Minibar postings
Create itemized or total minibar postings directly to the hotel PMS through IVR facilities
